Our support team is committed to your success with Power Tools.  We have live support personnel available Monday through Friday (8:00am – 5:00pm CST).

Fill out this form to be contacted someone on the support team, or you are welcome to reach us by phone or email.

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Phone: 866.490.9643

Email: powertools@interworks.com

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Community Forum

You can post questions and join discussions on our community forum. The forums are frequented by our users and the Power Tools team.

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Knowledge Base

Search the knowledge base for frequently asked questions, troubleshooting, and links to the official documentation.

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Documentation

Read the official documentation for our products:

• Power Tools: Deployment
• Power Tools: Server
• Viz Templates – Specification

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Maintenance Benefits

• Product Updates
  • New product updates/releases for contract period.
• Unlimited Access to Technical Support
  • Through Phone, Email, and the Power Tools Support Site.
  • No limit to who can contact Support.
• Release Notes for Major Updates
• Compatibility with future versions of Tableau
• Access to user guides and training videos

Maintenance Services

We provide you with qualified support personnel who will record, track, and resolve your issue in a timely manner.  Each call will be assigned a case number that can be used for tracking purposes until the issue has been resolved. Our typical response time for initial support requests is within the first 24 hours.

Maintenance Renewal

Your account manager will contact you before your maintenance expiration. Subscription licenses have maintenance included if the subscription is active. Perpetual licenses have maintenance included for the first year after purchase. Maintenance renewal for perpetual licenses is 20% of the current license price and is renewable each year.

InterWorks accepts payment via EFT, credit card, PO, and check. We recommend renewing 30 days prior to expiration to avoid any lapse in service.

Inactive Maintenance

Power Tools licenses (both subscription and perpetual) will not be valid for version updates if the maintenance period has lapsed and is no longer active.

Software Training

Our team of trainers can provide extensive insights on how to make the most of Power Tools.  Training is considered an additional service and can be provided at our standard hourly rate.

Software Enhancements

We are always looking for ways to add new tools and improve the ones we’ve already created.  Please let us know if you have a great idea and we’ll discuss the possibilities with our development team.  We’ll make sure to keep you in the loop on the exciting new features that are just around the corner!